Resolved -
All pending emails have now been resent. Thank you for your patience!
Mar 30, 11:44 CEST
Monitoring -
A fix has been deployed and as of 11:07 no further issues have been detected. Our engineers are reviewing the errors in our end and working on a solution to re-send any emails that failed to be delivered due to this incident. We are sorry again for the inconvenience, and any questions please do reach out to support@kaisa.io
Mar 30, 11:30 CEST
Identified -
We have noticed some errors in our Email service processor which means some email notifications from our Engagement Builder may not have been sent out as intended. Our engineers have discovered the root cause and are working on a fix to be deployed shortly. Sorry for any inconvenience caused.
Mar 30, 10:59 CEST
Resolved -
This incident has been resolved.
Mar 23, 14:01 CET
Monitoring -
We can confirm our team has investigated and detected what's been causing the issues. The fix is deployed and we are currently monitoring this.
Mar 23, 11:26 CET
Investigating -
We are unfortunately experiencing issues with sending webhooks. The problem is impacting pre call events. Our engineering team is currently looking into this, and hopefully, we will have a fix soon. If you need our help, or have questions, feel free to reach to us at support@kaisa.io.
Mar 23, 11:08 CET