Kaisa Status

Kaisa Status Page

All Systems Operational

Inbound Calls (Calls to Kaisa tracking numbers) Operational

Outbound Calls (PIN callback solution) Operational

Kaisa App Operational

rest API Operational

Engagement Builder - Events Operational

DNCS (Dynamic number functionalities) Operational

AWS Operational

AWS ec2-eu-central-1 Operational

AWS rds-eu-central-1 Operational

AWS ec2-ap-southeast-1 Operational

AWS elb-eu-central-1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 17, 2025

No incidents reported today.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

Planned Maintenance for our Server Upgrade plan

Completed - The scheduled maintenance has been completed.
Dec 5, 08:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 08:00 CET

Scheduled - During week 49 we plan on performing some maintenance work and upgrades in our servers, with the bulk of the work taking place between December 2nd and December 4th. We don't anticipate any downtime during these days as the work continues, but please do reach out to support@kaisa.io if you encounter any issues.
Nov 20, 09:02 CET

Dec 4, 2025

No incidents reported.

Dec 3, 2025

Zip to area functionality degraded service

Resolved - This incident has been resolved.
Dec 3, 15:26 CET

Monitoring - We have identified the issue, and a fix has now been deployed. We will continue to monitor the situation.
Dec 3, 12:09 CET

Investigating - Our Zip to area functionality may not currently work as intended. We are currently investigating the issue. If you have any questions, please contact our support team at: Support@kaisa.io
Dec 3, 11:57 CET

Dynamic number solution experiencing errors

Resolved - This incident has been resolved.
Dec 3, 11:54 CET

Monitoring - We have deployed a fix, and we are currently monitoring the results to ensure stability.
Dec 3, 11:02 CET

Update - We are continuing to work on a fix for this issue.
Dec 3, 10:52 CET

Identified - Some requests to our backend using our DNCS API solution appear to be failing. We have located the issue, and a solution is currently being worked on. We apologise for the inconvenience, and if you have any questions, please get in touch with our support team at: support@kaisa.io
Dec 3, 10:51 CET